198kiss Privacy Policy

1. Information We Collect

In providing our services to players in Malaysia, 198kiss collects the following categories of information:

a) Identity Information

• Full name as shown on your identity card (MyKad)
• Date of birth to verify age eligibility (21 and above)
• Identity card number or valid identification document
• Current residential address

b) Account Information

• Username chosen during registration
• Encrypted password
• Active email address
• Registered mobile phone number

c) Financial Information

• Details of payment methods used, including Touch 'n Go eWallet, DuitNow, FPX, Boost and ShopeePay
• Crypto wallet address if you transact using USDT, BTC or ETH
• Deposit and withdrawal history in your account

d) Technical Information

• IP address and general location information (country / state)
• Web browser type and version, and your device operating system
• Access logs, session timestamps and website usage data
• Cookie data and device identifiers

2. How We Use Your Information

The information collected is used solely for legitimate purposes directly related to delivering our services:

• Processing account registration and verifying your identity in accordance with established KYC procedures
• Processing deposit and withdrawal transactions accurately and securely
• Maintaining game integrity and preventing fraud or suspicious activity
• Providing customer support via 24/7 live chat in Malay and English
• Sending important notifications related to your account, transactions or service updates
• Complying with legal obligations and international licensing requirements governing platform operations
• Improving the user experience based on aggregated and anonymised platform usage patterns
• Detecting and investigating any unauthorised access attempts or fraudulent activity

We will not use your information for any purpose not stated here without obtaining your consent first.

3. Data Storage and Security

The security of your personal information is our highest priority. The following measures are in place to protect your data:

• End-to-end encryption for all data transmitted between your browser and our servers using the latest TLS protocol
• Database systems protected with layered access controls and continuous monitoring
• Passwords stored in cryptographic hash form — no one in our organisation can read your password in its original form
• Regular internal security audits to identify and address any vulnerabilities
• Server infrastructure equipped with cyber-attack protection systems

While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role by keeping your password and account login information confidential.

4. Sharing Information with Third Parties

198kiss does not sell, rent or trade your personal information to any outside party. However, in certain circumstances, information may be shared with:

a) Payment Service Providers

Information required to process transactions will be shared with payment service providers that handle your deposit and withdrawal methods. These providers have their own privacy policies and are bound by strict confidentiality obligations.

b) Legal and Enforcement Requirements

198kiss will disclose information when required by law, court order or a competent enforcement authority, including investigations relating to fraud, money laundering or other criminal activity.

c) Technology and Software Providers

Game software providers and technology platform vendors that carry out the technical operations of our platform may have limited access to data strictly for technical purposes. They are subject to legally binding confidentiality agreements.

d) Intra-Group Transfers

Information may be shared among companies within the same group for the purposes of operations management, compliance and service improvement, provided that an equivalent level of data protection is maintained.

5. Cookies and Tracking Technologies

The 198kiss website uses cookies and similar tracking technologies to improve its functionality and your experience. The following types of cookies are used:

• Essential Cookies: Required for basic website functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the website through usage data collected anonymously.
• Functional Cookies: Store your preferences such as interface language and display settings to provide a more personalised experience.
• Marketing Cookies: Used to display relevant promotional content based on your interests within this platform only.

You can manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.

6. Your Rights as a User

As a user of the 198kiss platform, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of all personal information we hold about you.
• Right of Correction: If any information we hold is inaccurate or out of date, you have the right to request its prompt correction.
• Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to legal record-retention obligations.
• Right to Object: You may object to the processing of your information for specific purposes, such as marketing communications.
• Right to Restrict Processing: You may request that we limit how we use your information in certain situations.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, please contact our support team via 24/7 live chat or email. We will process your request within a reasonable timeframe and in accordance with applicable legal obligations.

7. Data Retention

198kiss retains your personal information for as long as necessary to fulfil the original purpose for which it was collected, or as required by applicable legal and licensing obligations.

In general, active account records are kept for as long as your account remains active. After account closure, certain records may be retained for an additional period to meet legal obligations, resolve outstanding disputes, or comply with law enforcement requests.

Technical data and access logs are kept for a limited period for security and technical troubleshooting purposes before being securely deleted.

8. Amendments to This Privacy Policy

198kiss reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or updated licensing requirements. All amendments will take effect on the date stated in the latest version of this Policy.

If any significant amendments are made, we will notify you via the email address registered to your account or through a prominent notice on our website. Continued use of the platform after such notice will be considered acceptance of the changes made.

We encourage you to review this Policy periodically to stay informed about how we protect your information.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the protection of your personal data, please contact our team through the following channels:

• 24/7 live chat accessible directly from the 198kiss platform — available in Malay and English
• E-mail: [email protected]

We are committed to providing accurate and satisfactory responses to every privacy-related enquiry submitted to us.